Fundamental #13: Be Fanatic About Response Time

BE A FANATIC ABOUT RESPONSE TIME. Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues. This Fundamental sync very well with […]

My Brain in a Confused State

The other day I was with a friend of mine who happens also to be a client. He had noticed my new blogs on LinkedIn and liked them but asked, “What are Fundamentals?” I replied, “What do you mean?” He said, “Gary, you know what a Fundamental is but no one else does. It has […]

Fundamental #12:Find a Way

FIND A WAY. Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion. In her great […]

On Culture and Behavior at ESPN-The Third Reason

In our last post we discussed the second reason (Culture supports everything a business is trying to do. It drives quality, profit, and employee passion.) culture is important from their book “Every Town Is a Sports Town: Business Leadership at ESPN, from the Mailroom to the Boardroom, George Bodenheimer and Donald T. Phillips (Authors). In […]

On Culture and Behavior at ESPN – The Second Reason

In our last post we discussed the first reason (it is the only thing leaders can truly control) culture is in important from their book “Every Town Is a Sports Town: Business Leadership at ESPN, from the Mailroom to the Boardroom, George Bodenheimer and Donald T. Phillips (Authors). The Second Reason: Culture supports everything a […]

On Culture and Behavior at ESPN

In his book “Every Town Is a Sports Town: Business Leadership at ESPN, from the Mailroom to the Boardroom, George Bodenheimer and Donald T. Phillips (Authors) wrote the following on culture: The importance of culture to a company cannot be overstated-and it becomes even more valuable as the organization prospers and grows. In my view, […]